Sweet Freedom is an online ethical and fairtrade store selling quality ethical gifts, fairtrade gifts, jewellery, gifts, bags and homeware.
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Terms & Conditions
Every product in the Sweet Freedom collection is made with love, care and expert skill, contributing to the global wave of ethical awareness and trade. We sincerely hope that you are delighted with your purchase and receive the love with open arms!
If, however, you would like to return an item for a refund or to request a replacement then please do so within 14 days of receipt for a credit note, exchange or refund. Sadly we cannot exchange earrings for hygiene reasons, unless of course they are faulty.
You also have the right to cancel your purchase, if you do so within 7 days of receipt and return all the items. If you cancel your purchase we will refund your total purchase amount.
Please send all returns to:
Sweet Freedom Returns, Victoria House, 45 Rutland Park, Botanical Gardens, Sheffield S10 2PB
How to return:
1. Wrap the unused item in its original packaging
2. Complete and enclose the Returns Form supplied with your delivery
3. Send it to the address given on the Returns Form. We recommend that you return goods by recorded delivery and retain proof of postage
When returning Sweet Freedom ethical products, this will be at your expense (except, of course, if the goods are faulty). Should you wish to exchange goods, then you will be charged for postage and packaging at our standard rates (again, except where we have made a mistake). None of these terms affect your statutory rights.
Customer Service
If you have any enquiries about your order, or about our products and services, or would like more information about Sweet Freedom, please call us on +44 (0)7702 680 264. We will be happy to answer your call during our office hours of 9.30am to 5.30pm, Monday to Friday. Outside these hours, please do leave a voicemail.
Alternatively you can also email us on info@lovesweetfreedom.co.uk, or write to us at:
Sweet Freedom, Victoria House, 45 Rutland Park, Botanical Gardens, Sheffield S10 2PB
Payment and Delivery
Payment
You can pay for your order by:
- Visa, Mastercard, Switch/Maestro, Solo, Electron and Delta. We do not accept payment by American Express
Delivery Locations
Sweet Freedom currently delivers only to the United Kingdom, including Northern Ireland, Isle of Man, Isle of Wight, Channel Islands.
Overseas customers keep checking back to the website for updates on our delivery locations or sign up to our newsletter here to be the first to hear of relevant developments.
Customer Services Team
For telephone orders please call +44 (0)7702 680 264
(Office hours 9.30am - 5.00pm, Monday to Friday)
Please note
- Standard delivery parcels are not tracked
- All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions. Your credit card provider will apply the conversion rate at the time of the transaction; any refunds we make will be in GBP and are likely to be at a different rate to the original transaction
- Standard prices may not apply to parcels over 5kg, and customers may be contacted after payment for additional postal charges
Thank you for visiting the Sweet Freedom store we hope you love what you see from our range of ethical gifts and fairtrade gifts!